Castle Bank Self Storage

PRIVACY POLICY

Last updated: 14 May 2026

1. Who We Are

Castle Bank Self Storage ("we", "us", "our") operates a self-storage facility at Cranbrook Road, Staplehurst, Kent, TN12 0EU. We are registered in England and Wales under company number 07075529 and are VAT registered (VAT No. 985181583).

We are the data controller for the personal data we collect about you. This means we determine how and why your personal data is processed.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

By email: info@castlebank.biz
By telephone: 01580 892409
By post: Castle Bank Self Storage, Cranbrook Road, Staplehurst, Kent, TN12 0EU

2. What Personal Data We Collect

We may collect and process the following categories of personal data about you:

2.1 Data you give us directly

Full name and contact details (address, telephone number, email address)
Proof of identity and proof of address (e.g. passport, driving licence, utility bill)
Details of your Alternate Contact Person (ACP), including their name and contact details
Payment information (processed securely via Stripe — we do not store full card details)
Details of goods stored with us and their declared value
Communications you send us (emails, letters, enquiries, complaints)
Insurance or StoreProtect details, including declared replacement values

2.2 Data we collect automatically

CCTV footage and images captured on our premises (including number plate recognition and facial recognition technology)
Records of access to our facility, including sign-in information
Website usage data, including IP address, browser type, pages visited, and cookies (see our Cookie Policy at castlebank.biz/cookie-policy-uk/)

2.3 Data we receive from third parties

Information from credit reference or identity verification agencies
Information listed on the Storer Check database (see storecheck.uk)
Information from the police, HMRC, or other authorities where we are required or permitted by law to share or receive data

3. How We Use Your Personal Data

We use your personal data for the following purposes:

3.1 To provide our storage services (contractual necessity)

Setting up and administering your storage agreement
Processing payments and managing your account
Allocating and managing your storage unit
Communicating with you about your agreement, including changes to terms, pricing, access hours, and unit availability
Enforcing our contractual rights, including in relation to unpaid fees and the sale or disposal of goods
Facilitating access to the facility and verifying identity

3.2 To comply with legal obligations

Verifying your identity and conducting security checks
Complying with requests from the police, HMRC, Trading Standards, the Fire Service, or other authorities
Maintaining records as required by law
Reporting to and listing on the Storer Check database where applicable

3.3 For our legitimate interests

Operating and maintaining CCTV and security systems (including facial recognition and number plate recognition) to protect persons and property at our facility
Retaining CCTV footage for a minimum of 30 days for security and incident investigation purposes
Managing and improving our business operations and customer service
Investigating and resolving complaints and disputes
Preventing fraud, theft, and other criminal activity

3.4 With your consent

Sending you marketing communications about our services, offers, and promotions — you may withdraw this consent at any time by contacting us
Any other processing for which we have specifically asked for your consent

4. CCTV, Facial Recognition and Number Plate Recognition

Our facility operates 24-hour CCTV surveillance, including cameras with facial recognition and automatic number plate recognition (ANPR) capability. This technology is used solely for the purposes of security, crime prevention, and access management.

By attending our premises you acknowledge that:

You may be recorded on CCTV
Facial recognition and ANPR technology may be in use
Footage and recognition data is retained for a minimum of 30 days
Footage may be shared with law enforcement or other authorities where required

We process this data on the basis of our legitimate interests in maintaining the security of our facility and the safety of persons and property on our premises. We have conducted a Legitimate Interests Assessment and are satisfied that our use of this technology is proportionate and necessary.

If you have concerns about our use of facial recognition or ANPR technology, please contact us using the details in Section 1.

5. Your Alternate Contact Person (ACP)

If you provide details of an Alternate Contact Person, by doing so you confirm that:

The ACP has been informed that you are providing their personal data to us
The ACP has consented to us holding and using their data in accordance with this Privacy Policy
The ACP's data will be used to contact them if we are unable to reach you, particularly in relation to unpaid fees or the enforcement of your storage agreement

You must inform us promptly of any changes to your ACP's details.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with the following categories of third parties where necessary:

Payment processors (Stripe) — for secure payment handling
Insurance and claims administrators — including RCS (Swan House, Swan Centre, Leatherhead, Surrey, KT22 8AH) in connection with StoreProtect claims
The Storer Check database (storecheck.uk) — where you are in default of your storage agreement
Debt collection agencies and legal advisers — where necessary to recover unpaid fees
Law enforcement, HMRC, the Fire Service, Trading Standards, and other regulatory authorities — where required by law or court order
IT service providers and website hosting companies — who process data on our behalf under appropriate data processing agreements
Any successor business — in the event that our business is sold or transferred

Where we share data with third-party processors, we ensure appropriate contractual protections are in place in accordance with UK GDPR requirements.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes set out in this Privacy Policy:

Storage agreement records: 7 years after the end of your storage agreement (to comply with tax and legal requirements)
CCTV footage: minimum of 30 days, and longer where footage is relevant to an ongoing investigation or legal matter
Payment records: 7 years after the last transaction
Enquiries and correspondence: 3 years after the matter is resolved
Marketing data: until you withdraw your consent or we receive a valid objection
Storer Check records: in accordance with Storer Check's own retention policies

When data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights in relation to your personal data:

Right of access: to request a copy of the personal data we hold about you
Right to rectification: to ask us to correct inaccurate or incomplete data
Right to erasure: to ask us to delete your data in certain circumstances
Right to restrict processing: to ask us to limit how we use your data in certain circumstances
Right to data portability: to receive your data in a structured, machine-readable format
Right to object: to object to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent: where processing is based on consent, to withdraw it at any time without affecting the lawfulness of prior processing
Rights related to automated decision-making: to request human review of any purely automated decisions that significantly affect you

To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month. We may need to verify your identity before we can action your request.

If you are not satisfied with how we handle your personal data or your rights request, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Cookies and Website Data

Our website (castlebank.biz) uses cookies and similar technologies. For full details of the cookies we use and your choices, please see our Cookie Policy at castlebank.biz/cookie-policy-uk/.

10. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

Secure payment processing via Stripe (PCI-DSS compliant)
Access controls limiting who within our organisation can access personal data
Secure CCTV systems with restricted access to footage
Encrypted communications where applicable

No method of transmission over the internet or electronic storage is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies. This Privacy Policy applies only to Castle Bank Self Storage.

12. Children's Data

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data about a child, please contact us and we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this document. If changes are significant, we will notify you by email or by notice at our facility. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal data, please contact us:

Email: info@castlebank.biz
Telephone: 01580 892409
Post: Castle Bank Self Storage, Cranbrook Road, Staplehurst, Kent, TN12 0EU
Opening hours: Monday–Friday 8:00am–4:30pm, Saturday 8:00am–1:00pm

Castle Bank Self Storage | Cranbrook Road, Staplehurst, Kent, TN12 0EU | info@castlebank.biz | 01580 892409