HOW DO I PAY FOR MY SPACE?
When is my payment due?
Your payment (by direct debit) is due on the same date of each month that you moved in. No deposit is required.
WHAT DO I NEED TO DO BEFORE I MOVE IN?
What security check do you carry out?
Please bring:
Photo ID (UK passport/driving licence)
Proof of UK address (eg utility bill)
Your credit or debit card for your first payment
Your bank details to set up a direct debit
Will I need to supply my own padlock?
No we will supply a free security padlock. Although the building is sealed and has CCTV throughout, you will be expected to lock your own unit.
Will I have to sign a contract?
Yes, you will need to sign a Storage Licence Agreement before you move in. You will then be issued with full Terms and Conditions.
WHAT DISCOUNTS DO YOU OFFER?
Long Term Discounts
Long term discounts are available. Please call Chris to see how he can help.
Price Match Guarantee
If you find a cheaper, comparable indoor storage quote, offering like for like services within a 5-mile radius, we’ll beat it by 10% for up to 26 weeks.
Price match cannot be used with any other offer (including introductory offers) and is available to new customers only. All competitors' quotes must be in writing and dated within 7 days before your scheduled move in date. We specialise in offering long term storage options that get more affordable the longer your belongings are with us.
Longer terms storage costs are negotiable. Please contact us with your specific enquiry. We guarantee no price increase during the term of your Agreement with us.
Castle Bank reserves the right to withdraw or make changes to any offers at any time.
WHEN CAN I MOVE IN?
When can I move in and what do I need to show?
You can move in as soon as you like, as long as you can show proof of identity (eg passport) and proof of address (eg utility bill, bank statement, driving licence) and provide payment by credit/debit card (no cash). We will also need an alternative contact name and address and an estimate of the value of goods to be stored (remember we do not provide insurance ourselves).
HOW OFTEN CAN I ACCESS MY SPACE?
When can I access my goods?
You have unlimited access to your goods at any time during our opening hours. We do not charge extra for this.
Opening hours
Our normal opening hours are:
Monday to Friday 8 am – 4.30 pm
Saturday 8am – 1pm
Please note we are closed on all Bank Holidays. Christmas and New Year
Who has authorisation to access my storage unit?
Entry to the facility is strictly restricted to our direct customer (ie the person who has signed the contract) or their previously nominated representative. Changes to authority must be made in writing.
All visitors should carry some form of identification to show staff on arrvial. You will need to sign in at the office on every visit. Arriving with a key for a unit is not deemed authority and on this basis we will not allow access.
How long can my possessions be in storage for?
As long as you need. We have no maximum stay policy as our Storage Services Agreement is a rolling Agreement
WHAT CAN'T I STORE?
Prohibited Items
You are not allowed to store living things such as
- animals and plants.
- Hazardous materials such as flammable liquids and explosives, fireworks.
- Perishable items that could decompose such as organic foodstuffs & plants.
- Or any unauthorised or illegal goods such as drugs or firearms.
What if I need to store a fridge, freezer, dishwasher or washing machine?
All washing machines/diswashers must be completely drained and all fridges and freezers must be completely defrosted. These items will be inspected before you store them as we need to avoid water damage that could occur from non-drainage or de-frosting.
CAN YOU HELP WITH REMOVALS?
Do you know of anyone who could help us move our belongings?
Yes! Please contact Ann for further details and information on 07907 202505
WHAT SORT OF SECURITY DO YOU HAVE?
How secure is the store?
We offer round the clock 24/7, 7 days a week security at Castle Bank, comprising security lighting and continuous access to live, recorded AI CCTV feeds which allows for remote monitoring, and includes number plate and facial recognition and on site staff. Whilst on our premises, please be aware that customers may be recorded by CCTV and the information kept on record for a minimum of 30 days.
WHAT IS YOUR MINIMUM STORAGE PERIOD?
What's your minimum unit rental time
The shortest time you can rent one of our units is four weeks.
DO I HAVE TO GIVE NOTICE TO LEAVE?
What is your Notice Period?
We require two weeks notice in writing, before the end of your rolling subscription, when you want to vacate your storage unit. Notice can be given via email.
DO YOU SELL PACKAING AND MOVING SUPPLIES?
Yes! In our Box Shop
You don’t need to have a storage unit to buy packaging. If you are looking for packing boxes our Box Shop is full of packing supplies. From packing boxes and packing tape to bubble wrap and furniture covers, we’ve got you covered whether you have a storage unit at our facilities or not. Our prices are very competitive.
Racking and Shelving
All racking/shelving added to the room must be free-standing and not fitted to the walls or floor in any way.
Remember we are always on hand to help and answer any questions
INSURANCE PROTECTION
Do you provide insurance?
We do not provide insurance for individual items & goods. For like-for-like cover we recommend Insurastore, who will have competitive rates and will be able to help you. Alternatively, you could utilise your home insurance.
Whilst at Castle Bank Self-Storage, your insurance is your responsibility.
CUSTOMER INFORMATION
What customer facilities do you have?
- Fully manned, friendly and helpful staff
- We have Free Parking in our large parking and turning area, suitable for HGVs
- All our units are ground floor and disabled friendly
- Free guest Wifi (reception area)
Data Protection & GDPR
Whilst on our premises, please be aware that customers may be recorded by CCTV and the information kept on record for a minimum of 30 days.